Homosexuality in the Middle East Essay Example for Free

Homosexuality in the Middle East Essay Homosexuality needs regard in the Middle East. It is viewed as a gigantic outrage. These days, the possibility of gay marriage is totally ignored. They don’t show it on Arabic TV. The media is constrained by the legislature, and henceforth they are not permitted to air or distribute such ‘dishonors’. In this way, most Arabs stay unconscious and oblivious. There are without a doubt numerous gay people in the Middle East who would like to get hitched. In any case, the main issue is that it’s illegal. The Middle Eastern governments have set guidelines and guidelines against gay people. If they somehow happened to change their guidelines, the Arab people group may start to acknowledge the gay network. Moreover, another main issue is that the legislature is intensely impacted by religion. Every pervasive religion don't favor of gay marriage. Thus, if marriage somehow happened to get common, gay marriage may be allowed later on. However, all together for every one of these moves to make place, the Arab people group must join together and attempt to roll out an improvement. Gay marriage ought to turn into a recognized idea in the Middle Eastern culture. The Arab governments are one of the vital snags that are keeping gay marriage from occurring. They order numerous standards and guidelines that are against gay people. One such case of these laws is Article 534 of the Lebanese Penal Code, an aftereffect of French imperialism, in light of diehard strict gatherings and organizations. Article 534 states that: â€Å"sexual intercourse in opposition to nature is culpable for as long as 1 year in prison†. This article, fundamentally, denies an enormous Lebanese segment from participating in common life, and confines their common freedoms. By confining common freedoms, this alleged â€Å"law† keeps the popularity based procedure from happening easily for all residents, and is an undeniable dark blemish on the substance of the evidently â€Å"free† Lebanese majority rules system. This article likewise keeps Lebanese gay people from being appropriately coordinated into society, and they consequently look for other Western social orders, that are increasingly open to homosexuality, and emigrate looking for a superior life. Article 534 incorporates â€Å"the demonstration of Sodomy, or any sex between two men, which incorporates penetration†. The article, hypothetically and legitimately, doesn't concern intercourse that does exclude entrance, and does exclude sexual acts between two ladies. The execution of this article has been scant in current Lebanon, thus an end can be made that it is utilized rather to keep any discussion on sexuality from happening. One Helem article refers to that â€Å"The relationship of unnatural acts with homosexuality negates present day logical establishments, particularly mental and clinical examinations and research that expelled homosexuality from the rundown of psychological maladjustments, something perceived by the World Health Organization on 17 May 1992, a date that was reported as ‘the worldwide day against homophobia’. † (Helem) (Helem is the first LGBT association in Lebanon). In Islam, gay people (called qaum Lut, the individuals of Lot) are censured in the account of Lots individuals in the Quran (15:73; 26:165) and in the last location of the Prophet Muhammad. Be that as it may, fascination of men to â€Å"beautiful male youths† has been a piece of the way of life of some Islamic social orders and the fascination isn't generally glanced downward on in itself. With regards to lesbian homosexuality, some have contended that since entrance isn't included, female gay acts ought to be less seriously rebuffed. Islamic law is generally worried about straightforwardly gay open conduct, so there is no solid dissatisfaction with homosexuality in the event that it isn't shown out in the open (Homosexuality, Oxford Concise Dictionary of World Religions. ) ‘Struggle for Gay Rights in the Middle East’ is an article that was composed by Hala Gorani for CNN. One of the circumstances referenced in the article is the means by which the Egyptian police attacked a gay home base on the waterway Nile called the Queen Boat. A portion of the individuals who were engaged with the home base were captured and detained for wrongdoing. The article additionally takes note of that when governments attack gay get-togethers, they do it for political rather than moral reasons. Brian Whitaker, in his paper ‘Unspeakable Love: Gay and Lesbian Life in the Middle East’, contends that homophobia in Arab Muslim nations â€Å"is not a strict or a social issue, yet is premier a political issue of which culture and religion are dependent factors†, contending that Homophobia in the Muslim world can be ascribed to the mentality this world has to its partner, the cutting edge mainstream European and Western human advancement. Whitaker proceeds to compose that perspectives concerning homosexuality in the Middle East have gotten progressively interwoven with legislative issues on a universal scale, expressing that â€Å"claiming that homosexuality is hostile to Islamic, or against the Arab ‘nature,’ has become an approach to contradict Western policies†. The Muslim world perspectives gay rights as a Western import, forced on them by the changing scene considering globalization, and the more grounded â€Å"imperialist forces†. In any case, regardless of whether the administration were to change its laws concerning the issue of homosexuality, the people’s see regarding the matter probably won't change by any means. Since the moderate citizen’s see on the issue is so profoundly established in his convictions as of now, it wouldn’t matter to him/her if the legislature changed a couple of rules and put some new wording in the Penal Code. They would at present think something very similar, and express the equivalent contemptuous things. Another significant trouble is the social dismissal of gays in the cutting edge Arab society. Most Arab individuals negligence and lack of regard gay people. An ongoing article in BBC news composed by John Muir called ‘Iraqi gay men face ‘lives in hell’ depicts how a little fellow was discovered wearing women’s clothing. Men jabbed the kid with sticks and investigated him, inquiring as to why he was wearing such a way. The kid horrendously clarified that he was attempting to help his family’s money related circumstance. Another occasion that was referenced in Muir’s article was badgering. Gay Iraqi men were frequently pestered and mercilessly killed for being what they were. A few dead men were discovered lying close to notices with the terms ‘puppies’ and ‘perverts’ composed on them. Another article called ‘People Think it’s a Mental Illness’, distributed in The Guardian, by Brian Whitaker accounts his movements around the Middle East, where he met numerous gay people. One of the individuals he met disclosed to him that his sibling really compromised him at gunpoint when his homosexuality was found. Article 534 of the Lebanese Penal Code, referenced prior, is utilized as Blackmail in Lebanon. One BBC article, in a meeting with Helem’s co-ordinator George Azzi states that The specialists utilize this article to extort gay people by requesting cash or utilizing savagery or affront, at the same time realizing that it will cost them nothing at all to do as such. The article likewise expresses that numerous gay men have lost their positions in the wake of being revealed as gay, and they experience the ill effects of verbal and physical maltreatment and corruption (particularly on account of increasingly delicate gay men). This hardship additionally exists inside the family, where a lion's share of gay men have been compromised with murder and are kicked out of their homes. The article proceeds to state that if a gay man or lady were to be a speci alist or legal advisor, he/she would be in an exceptionally predicament, where individuals would lose confidence in their capacity to treat them or offer them lawful guidance. The main for the gay Arab people group to get away from social judgment is essentially by keeping themselves in the storeroom, and limiting their convictions just to themselves, all together not to get captured. This constraint of mentality would prompt major mental and social issues for Arab gay people, most remarkably despondency and social disconnection from one’s social gathering, all together not to be judged or censured for who he/she is. The gay individual may likewise begin to feel forswearing on account of his/her sexual direction, and would begin considering self destruction as a simple way out. Every one of these elements would not function admirably for the gay network, and would subsequently prompt its defeat, and afterward the administration would have won. Another significant issue that should be handled in the possibility of common marriage in the Middle East; generally, relationships are directed by a Priest or a Sheik, with no respect to between strict relationships (similar to a religion position framework). Individuals of various strict foundations who need to get hitched for the most part travel to European nations, where common relationships are directed routinely, so as to acquire a legitimate marriage permit and abscond. Common marriage has not been perceived in many, if not all, Arab nations, and multi-partisan Arab governments ardently restrict authorizing common marriage, where the possibility of common marriage removes â€Å"God† from the sacrosanct bond among man and lady. Since common marriage is unlawful in these nations, so is marriage between gay citizenry, as they can't get hitched in a congregation of mosque (despite the fact that a few ministers who are available to the thought may administer gay relationships inside their separate temples, however the marriage would even now go unnoticed by the legislature). Both the previous Lebanese Minister of Interior Affairs and the current Maronite Patriarch (shockingly enough) have voiced their suppositions on being with the possibility of common marriage in Lebanon, however no activity to pass a law concerning this issue has occurred starting at yet. On the off chance that common relationships are sanctioned in these nations, at that point same-sex accomplices have the ri

How to Write a Good Argumentative Essay

How to Write a Good Argumentative EssayTo write a good argumentative essay, you need to make sure that you give your reader a well-researched argument. A lot of the time, the student who's trying to write a good argumentative essay is trying to prove a point.The fact is that a lot of times the student is not sure how to prove a point. If the point is controversial, you want to make sure that the evidence is there. If you're not certain about the data you have, you can always talk to someone who is an expert in the field.So how do you write an argumentative essay? Well, the first thing you need to do is decide what subject matter it is that you're going to cover. What you want to do is think about the issues that people have with the things that you're talking about. Once you have that information, you can start thinking about where you're going to go with your essay.So how do you write a good argumentative essay? If you take the time to think about the problem at hand, you can always come up with a solution to the problem. But you also want to remember that people are not usually all the same, and they have different points of view. That means that if you're trying to prove a point, it's important to show the reader why you think it's the right thing to do.Remember that you're going to be writing an essay so that you can prove a point, so you want to make sure that you're following a strong thesis statement. That means that you want to spend some time coming up with the thesis statement. You want to write the thesis statement as a complete thought out sentence, you don't want to just write it off as a one-sentence statement.Your thesis statement should have three or four strong points in it. You'll want to include the point, it should also state the relationship between the two points. Then you want to state your personal opinion on that relationship.When you're writing your thesis statement, you want to focus on why you think it's the right thing to do. That m eans that you want to come up with your own reason for why it's the right thing to do. Your point should always be supported by your own arguments.Remember that when you're trying to write a good argumentative essay, you want to think about the reasons why you're going to write the argumentative essay. You don't want to just sit there and make an argument and then regurgitate them to your reader. You want to come up with an idea and write it out to show your reader that the reasoning is there.

Oh the People You See

Oh the People You See Today was moving day. My role in life on May 25th, was to move all of my crap (believe me, a lot of it is crap) up a floor (onto Conner 3) and down the hall. This took several hours, partially because I didnt care enough to pack everything into 4 boxes and partially due to the fact that I have a lot of crap. 20ish trips and multiple breaks later I had almost everything moved and decided to call it a day. All thats left is bedding (should I just sleep in my old room tonight or move all the bedding up?), bathroom stuff, and kitchen stuff. Seeing as I bathe just about as much as I cook (Ill let you figure out the rate of each) neither should take very long (oops, gave it away). Now all thats left is to get all of this stuff out of bags, boxes, and various other vessels (of varying qualities of plastic), put away, and start enjoying my summer. After giving up on my packing I spent some time installing software (SolidWorks, Dreamweaver, Windows Video Encoder) and playing with the webcam I won for 6.270. Its kinda fun, actually, Ive never messed with webcams before, and its really easy to hook up so it streams online. Anywho, after playing with computers for a while (and listening to Blast! at a volume that probably have angered people on the floor above me had there actually been somebody there, I got a text from Jordan inviting me to an EMT barbecue over at East Campus. Free food? Yes. Two cheese-dogs, one normal hot dog, and a mushroom burger later I was uncomfortably full and ready to head back, but Jordan had an I lost my rugby ball epiphany and remembered that she had left it in one of the side compartments of the MIT ambulance so we walked over to the Stata Center to retrieve it (the ambulance lives in the basement of Stata). After successfully retrieving Ruggles (Jordan doesnt know Ive named him that yet) we headed back to Burton-Conner so Jordan could pick up her bike. On the way back we were chatting about various BBQ intricacies when we approached a couple heading in the opposite direction. I looked. Then I stared. Then I probably made a weird face (I hope they didnt notice) because I couldnt quite figure out what I was seeing. It looked a lot like Susan Hockfield, but it couldnt be. I mean, it was like 8:15 PM, nowhere near her house, and whoever this lady was she was wearing bluejeans and a shirt, definitely not what the president of MIT would ever wear in public, right? After staring directly at her for a good five seconds as she spoke with her husband, I realized that it was indeed Susan Hockfield. Something you will always find strange at MIT is seeing important adult figures wandering around campus. Sure, youll see Prof. Auroux every day in 18.02 but the instant you see him cross Mass Ave to go to the student center youll get this really strange feeling deep down inside. Prof. Sadoway anywhere but in 10-250 just doesnt exist, right? Seeing Susan Hockfield and her husband walk down Vassar street towards you is just bizarre, absolutely bizarre. They passed without noticing (at least, I hope. Remember, goofy face on this end). After a fair distance I nudged Jordan. That was TOTALLY Susan Hockfield. *looks over her shoulder* Youre right! I need to pay attention more. Weird. Yeah, I feel kinda weird, we were talking about barbecue. Hm. So, in order to make up for my lack of cordiality Id like to take this opportunity to say hello to Susan Hockfield. Hello Susan Hockfield. There, I feel a little better now. In other news, we landed on Mars tonight!

Tourism And Hospitality Industry Gradusone Tourism

GradusOne Tourism Panel was the first networking event I attended. This event was held at The Profile Vancouver and featured a panel of industry professionals, whom all engaged in very interesting discussions about British Columbia’s growing Tourism and Hospitality industry. The panellists included an Executive Director from Destination Canada, the CEO of The Vancouver Trolley Company, Corporate Manager and HR of SilverBirch Hotel and Resorts, Program Manager of Go2HR, and General Manager of the Pan Pacific Vancouver. The panel put together was fantastic, although all panellists were from the tourism and hospitality industry; there was still this strong diversity in each panellist’s field. I found all panellists gave us a great insight of the different fields, opportunities and even difficulties that they face within their professions. I really enjoyed the ambiance of this event, it was great, and the location was beautiful with a large enclosed room, which encoura ged everyone to socialize and network. Overall, this sold out networking event had a maximum of 100 people and I was very pleased with the overall experience. The second networking event I attended was, CONNECT Show BC. This event brings together thousands of owners and operators of restaurants, hotels, bars, and tourism and hospitality companies from across British Columbia. The event was located at the Waterfront Convention Centre, and is known as an industry trade show. The show was only open to

Essay Beowulf Translations In Time - 2840 Words

Beowulf Translations In Time Beowulf. The oldest and, arguably, the greatest epic in English literature’s vast history. Beowulf is an epic poem, originally written in Old English, that details the heroic exploits of the warrior, Beowulf, throughout his life. It represents the heroic ideal and the role of fate’s importance to the Old English people, while also addressing politics, war, old-age, kinsmanship, and fantasy. The depth of the poem, in both its poetry and narration, is incredible, and in the original Old English the integration and weaving of meaning throughout the text is virtually unparalleled. Though Beowulf is an obvious masterpiece of English literature, its true importance in history is often understated†¦show more content†¦Wiht unhaelo, grim ond graedig, gearo sona waes, reoc ond repe, ond on raeste genam pritig pegna; panon eft gewat hude hremig to ham faran, mid paere waelfylle wica neosan. (115-125) This passage, Grendel’s approach and attack on the Dane’s hall, was chosen because it is representative of the poetic and narrative structures that are operating throughout the poem; the recurring diction, narrative movement, internal reference and contrast, and envelope structure that are present in this short passage are echoed in all of Beowulf. Also, this passage is an important and entertaining portion of the story, providing a good reference point for the analysis of the translations. The translations I have selected are varied; from literal word- by-word translations, to more â€Å"narrative† modern verse translations, to transcriptions of the original text with glossings, and even one of my own translations. The chosen translations range fairly evenly from the years 1892 to 2001, and are all from academic sources (except for, possibly, the two Penquin translations, which I have included for added depth in analysis, giving translations that are directed at a more broad audience). This varied range of translations over time provides a good foundation to examine the content of this very important passage in translation. By examining Grendel’s approach to the hall, theShow MoreRelated Epic of Beowulf Essay - Foreign and English Translations and Versions of Beowulf1541 Words   |  7 PagesForeign and English Translations and Versions of Beowulf   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   From 1805 until the present there have been introduced an abundance of paraphrases, translations, adaptations, summaries, versions and illustrations of Beowulf in modern English and in foreign languages due mostly to two reasons: the desire to make the poem accessible, and the desire to read the exotic (Osborn 341). It is the purpose of this essay to present a brief history of this development of the popularity of the poem andRead MoreEssay about Comparison of Seven Beowulf Translations1133 Words   |  5 PagesComparison of Seven Beowulf   Translations    There is not unanimity among Beowulf translators concerning all parts of the text, but there is little divergence from a single, uniform translation of the poem. Herein are discussed some passages which translators might show disagreement about because of the lack of clarity or missing fragments of text or abundance of synonyms or ambiguous referents.    After the Danish coast-guard meets and talks to Beowulf, the guard then begins his nextRead MoreLanguage in Beowulf Essay767 Words   |  4 Pagestimeles epic poem Beowulf. Beowulf was written in Old English by an unknown author between the centuries of 800 AD and 1000 AD. Year after year, a new translation is made by an author. Each translation is completely different, yet still the same poem. It is tedious for authors to make their translation literal to the original epic, while simultaneously making it understandable, modern, and readable. Many have tried to accomplish this, but personally I find that Seamus Heaney’s translation of the epic accomplishesRead MoreEssay about Analysis of 2 Translations of Beowulf667 Words   |  3 PagesDescription Comparative Analysis Beowulf is a great piece of Anglo-Saxon literature that can be, and has been, translated in multiple ways. Of the many outstanding translations, two of which are by Burton Raffel and Seamus Heaney, different ways of writing are portrayed. Grendel’s description is written quite differently in both translations. Heaney’s translation is more similar to the Anglo-Saxon style of writing than Raffel’s translation. In Heaney’s translation, he uses a kenning to describe theRead MoreEssay On Translation Of The Movie Beowulf953 Words   |  4 PagesBeowulf is the oldest surviving epic poem in Old English literature. It is a tale as old as time, passed down through stories around the campfire, told through the ancient lips of our ancestors. There were many translations recorded as soon as writing was developed, but one was more accurate and popular than the rest. In the year 2007, the movie Beowulf was produced, and it combined many translations of the poem. There were major similarities and differences between the most accurate translationRead MoreBeowulf: An Anglo-Saxon Epic Poem Essay1356 Words   |  6 Pages The epic poem Beowulf, is a work of fiction and was composed sometime between the middle of the seventh and the end of the tenth century of the first millennium, in the language today called Anglo- Saxon or Old English. This story is a heroic narrative, more than three thousand lines long, concerning the deeds of the Scandinavian prince, also called Beowulf, and it stands as one of the foundation works of poetry in English. 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Groupon Analysis Free Essays

string(71) " number of variables and to identify the underlying common dimensions\." 1. Research process As the secondary data on evaluation of customers in Vietnam with regard to groupon are not available, the method to be used in this study is almost research employing a combination of qualitative and quantitive approaches. Problems de? nition Quantitive research Research design Qualitative research Questionnaire online survey Sampling Fieldwork Data analysis Managerial implications Figure : the stages of customers evaluation research Normally the starting point of any research process is the research problem and research objectives. We will write a custom essay sample on Groupon Analysis or any similar topic only for you Order Now The next stage is to design plans of getting information of both quantitive and qualitative ? gures. Then the the objectives transform in to questionnaire. In the survey both quantitive and qualitative questions are used. Multiple choices with scale measure is used on the other hand question with open answers are use to identify the quantitive problems. Information to be obtained should be determined prior to the building of questionnaire. Table 1 shows how information is to be collected. Each variable have 5 question to determine. Variables Reliability! Who to ask Customer! What to get How is the customer valuation of groupon companies’s reliability ! How is the customer valuation of groupon companies’s responsibility!! How is the customer valuation of groupon companies’s assurance! How is the customer valuation of groupon companies’s empathy! ! How is the customer valuation of groupon companies’s tangibles! Responsibility Customer Assurance Customer Empathy! Customer! Tangibles Customer! The next step after questionnaires were designed and sampled, ? eldwork was executed that involved the completion and return of questionnaire. Data analysis can start after the returned questionnaire were checked. Finally, the research process ends with the most important part that is the managerial implications. 2. Quantitative study The purpose of the quantitative study is to identify the relationship between 5 factors reliability, responsibility, assurance, empathy and tangibles and the quality of groupon companies’s services. The details about sampling, data collection and data analysis methods are described in the next part. a. Sampling †¢ Sample size: a sample of 390 people was drawn from residents living or working in some districts in Hanoi and some part of districts 1 Ho Chi Minh city. 90 people answered some question to classify in 3 groups which are the people have used groupon service, the people never use groupon service but they know about it and the people never use groupon and do not know anything about it. As expected, 50 percents of people who were asked to do survey are student because large number of people who use groupon to buy product and services is low inco me people; 30 percents of that is white collar worker the reason is that they have to work with computer and internet in plenty hours in a day and they want to buy product with low cost lso and the last group of people the survey focusing on is housewives which is have 20 percents in total sample. Sample should include both women and men, belonging to 5 groups of age (from 18 years old to over 55 years old). †¢ Selection criteria: the selection criteria for those participating in the study were age (between 18 and over 55 years old), income ( at least more than 1 million Vietnam dong per month), ability to use computer and the internet ( because almost all groupon companies are working base on internet environment). In addition, respondents should not be acquaintances of each other because they can share the same attitude about some services and companies. b. Data collection The questionnaire consists of 25 questions to determine 25 items which belong to 5 factors. These factors were developed from the study model Serqual . The Likert ? ve-point scale was used for those items that aimed to measure consumer’s evaluation and felling. †¢ Factors 1: reliability have 5 questions which were designed to explore customer’s belief †¢ Factors 2: responsibility was aimed to ? d out the felling of customers about responsibility of the companies whether they can respond the requirement of customer immediately or with some delays. This factor was determined by 5 questions †¢ Factor 3: Assurance is the factor which have 5 question to measure the security of the companies’s service. †¢ Factor 4: empathy use 5 question to explore if the staff of companies try to help and understand customer or not. †¢ Factor 5: tangible have 5 question to determine like the last 4 factor. Those question use to evaluate the appearance of the companies such as the website, voucher or uniforms of staffs. Every question uses multiple choices with ? ve-point scale from 1-5 which mean terrible, poor, average, very good and excellent. The questionnaire was translate into Vietnamese and pre-test on 5 respondents to ensure the correct understanding and the ease of answering. Pretest results were satis? ed. The questionnaire were distributed to 730 persons in Hanoi and Ho Chi Minh city via online survey which is designed by Google and send by email, direct message and social networking(Facebook, Twitter). (Appendix Phu luc bang hoi ) Of 730 person sent survey 390 returned result, of which 163 were usable (163 respondents use groupon as the media to shopping). The valid questionnaire must (1) not having more than ? ve missing values; (2) not selecting all â€Å"1† or all â€Å"5† for all questions. The distribution of questionnaires and the collections of returned ones were carried out from 8th October to 20th October 2012. c. Data analysis Answers from the respondents were reviewed for completion and usefulness. Accepted questionnaire were coded and the raw data input in the SPSS package version 20 for Mac. The reliability of measurement scales was evaluated using Cronbach’s alpha value. A scale is reliable if the alpha is higher than 0. 6. Descriptive analysis is used to describe the variables in term of frequency. Due to the small size sample, subgroup analysis is not meaningful. Analysis variance (ANOVA) or cross tabulation results therefore were not used. The lis of codi? ed variables is shown in Appendix phu luc cac bien Factor analysis was used to reduce the number of variables and to identify the underlying common dimensions. You read "Groupon Analysis" in category "Essay examples" Factor scores were then analyzed using multiple regressions, through linear relationships between a dependent variable and various independent variables (predictors) were determined. 3. Results 3. 1 Sample pro? le Groupon-buying discount products or services online are consumed by a large number of population due to the development of the internet past 10 years. Sample includes 46 men and 117 women, aged from 18 to over 18 years old with the majority being the age group of 18-24 years old. Of 162 respondents 20. 2% using groupon for their work, 64. 4% using for their personal purpose and 15. % using groupon to buy products and services for both purposes which are personal and work. More than 60% of people who are asked have a low income which is less than 5 million Vietnam dong per month, it can be reasonable when most of groupon customer have a low income and it may explain that price is very importance when they decide to buy somethine. And a large number of the respondents are stu dent which are a young generation. They can easily using internet and modern way of shopping. Figure : Gender distribution Figure : Purpose distribution 15% 28% 20% 72% 64% Man Women Personal Work Personal and work Figure : Age distribution Figure : Monthly income 1% 7% 13% 16% 11% 12% 79% 9million 5-9 million other 61% 18-24 25-29 30-40 40-50 Figure : Job distribution 150 100 50 0 Student New employee Employee Housewife Other Table show the demographic characteristics of the sample with regards to gender, age, income, job and voucher’s value. Table : Summary samples’s characteristic Percentage (n=162) Female Gender Male 18-24 25-29 Age 30-40 40-50 less than 5 million 5-9 million Monthly income more than 9 million other Student New employee Jobs Employee Housewife Other 1. 500. 000 11% 16% 69. % 12. 3% 15. 3% 1. 8% 0. 6% 17. 8% 69. 9% 9. 2% 1. 8% 1. 2% 7% 1% 61% 12% 28% 79% 13% 72% 3. 2 Descriptive analysis In the study, ? ve factors were used to measure customer evaluation and felling. For the statistical purpose all variables were described in term of frequencies (percentage) and average values (means). Finding related to customer’s evaluation and fellin g are summarized in tables. a. ! How customers trust groupon companies services in Vietnam, those thing can show up by some factors such as the quality of products what companies guaranteed and the punctuation of delivery. Consequently, the result will show how customer believe in companies and their goods. Groupon companies always sale all product with a very cheap price so this factor explore how is the customer’s belief. Table : Customer’s belief in groupon companies Percentage (n=163) Terrible/ poor 2. The customer’s belief in discount price 3. The customer’s thinking of products and services qualities 4. Delivery’s punctuation 5. Customer care staffs’s knowledge 6. Customer care staffs’s respond 22. 6% 21. 5% 17. 8% 19. 6% 22. 7% Very good/ excellent 30. 7% 31. 3% 55. % 42. 9% 34. 7% Average value (means) 3. 08 3. 10 3. 53 3. 29 3. 21 As can be seen that customer belief indicator is more than 3 but still below than 4. The respond ents accepted and trust those companies. b. How customers evaluate the responsibility of Vietnamese groupon companies: Online shopping is very different from traditional shopping because clients can pay money and have goods or services immediately so that responsibility is a very important factor to rate ? rms’s qualities. It can be seen that customer evaluate ? rm’s after sale service is poor . It is probably due to many groupon companies in Vietnam think that responsibility which is taking care customers after they had bought products and service belong to suppliers, they only have to sale goods. It may lead to 47,9% of respondent thinks ? rm’s responsibilities are terrible and poor. Table : Response to companies’s responsibility Percentage (n=163) Terrible/ poor 7. Staffs’s enthusiasm 8. Companies solve your problems actively 9. Hotline for customer care 10. Recheck customer’s information to ensure fast and correct delivery 11. After sales services 16. 6% 26. % 31. 3% 23. 9% 47. 9% Very good/ excellent 40. 5% 27. 6% 33. 8% 44. 1% 19. 6% Average value (means) 3. 28 3. 08 3. 06 3. 29 2. 60 From the table it can be concluded that ? rm’s responsibility is acceptable but they some aspects are poor for instance hotline and after sales services. c. How customer rate companies’s assurance: Not as tradition transactions, online shopping sh ould have a more secure transaction. Most of payments for groupon company are electronic payment which have many potential risk. As the result keep customers’s personal and payment data is very essential. Vietnamese people do not care much about security but in the modern life but when credit card, online wallet etc†¦ are becoming more popular everyday it has to be a factor to evaluate service qualities Table : Customer evaluation of transaction assurance Percentage (n=163) Terrible/ poor 12. Trading process is quick and exactly 13. Privacy of transaction 14. Company always keep clients’s data safe 15. Contrasts are sensible and clear 16. Reputation of companies 22. 1% 10. 4% 17. 2% 11. 7% 14. 7% Very good/ excellent 44. 1% 56. 4% 52. 5% 55. 2% 40. 5% Average value (means) 3. 33 3. 9 3. 54 3. 60 3. 29 Every items belonging to assurance factor are shown on the table. It is believed that respondents rate this factor pretty good. d. How companies and their staff empathize customers: This factor was designed to uncover customer’s felling about companies’s empathy. There is an idiom that â€Å"customers are always right† so that communication between seller s and their customers is very importance . Those 5 questions explore how respondent think about staff attitude and empathy. Table : Customers’s evaluation of companies’s empathy Percentage (n=163) Terrible/ poor 17. Staffs’s behavior and attitude 18. Companies’s staff pay attention of customers’s private requirement 19. Customer always feel convenient and satisfied of services 20. Company makes improvement after client’s complain 21. Clients don’t have to wait for a long time to user service 14. 1% 27. 6% 21. 5% 31. 3% 21. 5% Very good/ excellent 46. 7% 35. 6% 33. 1% 20. 9% 41. 1% Average value (means) 3. 37 3. 09 3. 14 2. 88 3. 31 The table show that customer’s evaluative criteria is uneven, some items have a high value some is quite low. Respondents evaluate that improvements of company after their complain are poor, 31. 3% think that it terrible and poor. e. How is the tangibles of companies: Although almost all groupon companies do not impress their customer by a fancy shop or building but there are some aspects to evaluate their tangibles such as their vouchers and websites whether they are beautiful or ease of recognizing. Respondents think that about these 2 things groupon companies do well and they probably appreciate that. However there is a aspect having a low evaluation by respondents which is staffs’s uniform. It can be a result of companies category which is online company because of that they do not think staff’s uniform is the serious problem. Table : Customers’s evaluation of companies’s Tangibles Percentage (n=163) Terrible/ poor 22. Transaction place 23. Vouchers design 24. Website designed 25. Staff uniform 26. Transporters have transportations to deliver products to clients quickly and safe. 19% 11. 6% 8. 6% 33. 2% 16. 6% Very good/ excellent 45. 4% 59. 5% 64. 4% 24% 46. 6% Average value (means) 3. 42 3. 66 3. 74 2. 85 3. 41 4. 3 Factors in? encing groupon services quality a. Evaluation of the measuring scales In the reliability analysis, items that have total-item correlation smaller than 0. 6 were removed from the scales but in this sample there is no variable was eliminated. All items were tested for reliability. The resulting Cronbach alpha of each scale is presented in Table . Table : Alpha values Codi? ed variables Reli1-Reli5 Res1-Res5 Assu1-Assu5 Emp1-E mp5 Tan1-Tan5 Number of items 5 5 5 5 5 Alpha value 0. 804 0. 831 0. 863 0. 826 0. 856 Measurement Scale Reliability! Responsibility Assurance Empathy! Tangibles b. Factor analysis Twenty four variables were submitted for factor analysis. The extraction method used was Principal Axis Factoring, accepting all Eigen values which are higher than 1. The rotation method was Oblimin with Kaiser Normalization; rotation was coverged in 9 iteration. The factor analysis resulted in e Component 1 Tan1 Tan2 Emp5 Tan5 Tan3 Tan4 Assu3 Assu2 Assu4 Emp1 Assu5 Emp4 Res5 Res3 Emp3 Emp2 Res4 Reli5 Res1 Reli4 Res2 Reli2 Reli1 Reli3 Assu1 Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 9 iterations. 2 0. 767 0. 760 0. 742 0. 714 0. 699 0. 561 0. 803 0. 771 0. 732 0. 552 0. 542 3 4 5 0. 521 0. 708 0. 609 0. 580 0. 550 0. 502 0. 524 0. 772 0. 754 0. 723 0. 564 0. 784 0. 746 0. 549 Eigen values and variance of each factor are indicated in Appendix Ph? l? c Eigen. The factor correlation matrix (Appendix Ph? l? c ma tr? n tuong quan) illustrates that the correlation between factors is insignificant (correlation coefficient are smaller than 0. ). This is an underlying assumption required for multiple regression. For those variables that load on two factors, the higher load on two factors, the factor with higher value is selected. However if loading difference is not significant (that is not more than 0. 3) the variable will not be used for multiple regression (Tan4 and Emp2). Table Nr :Factor nomination Factor name Transaction place Vouchers design Clients don’t have to wait for a long ti me to user service 1 Tangibles Having transportations to deliver quickly and safe. Website designed Staff uniform Company always keep clients’s data safe Privacy of transaction 2 Assurance Contrasts are sensible and clear Staffs’s behavior and attitude Reputation of companies Company makes improvement after client’s complain After sales services 3 Responsibility Hotline for customer care Customer’s convenience and satisfaction of services Attention of customers’s private requirement Customer care staffs’s respond Staffs’s enthusiasm 4 Staff quality Customer care staffs’s knowledge Companies solve your problems actively Factor component Nr Factor name Factor component The customer’s thinking of products and services qualities 5 Reliability The customer’s belief in discount price Delivery’s punctuation The above 5 factors were considered independent variables in the multiple regression model and the dependent variable was â€Å"Quality of groupon service†. Multiple regression results are presented in the next section. c. Multiple regression Multiple regression is use to identify the relationship between the dependent variable and many independents variables. The multiple regression model has the following form: Y= ? + ? 1X1 + ? 2X2 + ? 3X3 + ? 4X4 +†¦.. + ? nXn The relationship between the dependent variable â€Å"Quality of groupon service† and the factors identified through the above factor analysis is determined using multiple regression. Table shows the variance of this analysis. Tab How to cite Groupon Analysis, Essay examples

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